Return & Warranty Policy
To ensure a smooth and worry-free shopping experience, please review our clear policy terms below:
1. Return Policy
1.1 Eligibility & Timeframe
You may request a return within 14 calendar days of receiving your order for:
Defective items: Manufacturing flaws or functional issues.
Non-defective items: Items in resalable condition (original packaging is recommended but not required).
1.2 Return Process (Your Required Actions)
Contact our customer service team using the information provided at the end of this policy. Please provide:
Your Order Number.
A clear reason for the return.
Photos or videos of the item are highly recommended to speed up the process.
1.3 Return Address & Shipping Costs
Once your return request is approved, the return shipping address will be provided to you via email.
Please ship the item back using a trackable shipping method.
Shipping Cost Responsibility:
For returns of non-defective items, you are responsible for the return shipping cost.
For returns of defective items, please refer to the shipping terms in the Warranty Policy below.
1.4 Fees & Refund Timeline
No restocking fees or return handling fees will be charged.
Your refund will be processed to your original payment method within 3 business days after we receive and inspect the returned item.
2. 1-Year Limited Warranty Policy
2.1 Warranty Coverage
Products purchased from official Astridyn channels are covered by a 1-year limited warranty starting from the delivery date.
This warranty covers manufacturing defects or functional issues that occur under normal use.
2.2 What is Not Covered
Damage resulting from misuse, accidents, unauthorized modifications, or repairs.
Normal wear and tear.
Items purchased from unauthorized sellers.
2.3 Warranty Claim Process
Contact our customer service with your order details, a description of the issue, and supporting evidence (e.g., photos/videos).
Once we verify the issue is covered under warranty, we will provide a solution, which may include free repair, replacement, or other remedies.
For warranty-covered shipments, all related shipping costs will be borne by us.
3. Contact Us
If you have any questions or need to submit a request, please contact us through any of the following methods:
Customer Service Email: info@astridyn.com
Customer Service Phone: +64 21 02698074
(We will respond to your inquiry as soon as possible, typically within 24 hours.)