Return & Warranty Policy

To ensure a smooth and worry-free shopping experience, please review our clear policy terms below:

1. Return Policy

1.1 Eligibility & Timeframe

• You may request a return within 14 calendar days of receiving your order for:

  • Defective items: Manufacturing flaws or functional issues.

  • Non-defective items: Items in resalable condition (original packaging is recommended but not required).

1.2 Return Process (Your Required Actions)

• Contact our customer service team using the information provided at the end of this policy. Please provide:

  • Your Order Number.

  • A clear reason for the return.

  • Photos or videos of the item are highly recommended to speed up the process.

1.3 Return Address & Shipping Costs

• Once your return request is approved, the return shipping address will be provided to you via email.

• Please ship the item back using a trackable shipping method.

• Shipping Cost Responsibility:

  • For returns of non-defective items, you are responsible for the return shipping cost.

  • For returns of defective items, please refer to the shipping terms in the Warranty Policy below.

1.4 Fees & Refund Timeline

• No restocking fees or return handling fees will be charged.

• Your refund will be processed to your original payment method within 3 business days after we receive and inspect the returned item.

2. 1-Year Limited Warranty Policy

2.1 Warranty Coverage

• Products purchased from official Astridyn channels are covered by a 1-year limited warranty starting from the delivery date.

• This warranty covers manufacturing defects or functional issues that occur under normal use.

2.2 What is Not Covered

• Damage resulting from misuse, accidents, unauthorized modifications, or repairs.

• Normal wear and tear.

• Items purchased from unauthorized sellers.

2.3 Warranty Claim Process

• Contact our customer service with your order details, a description of the issue, and supporting evidence (e.g., photos/videos).

• Once we verify the issue is covered under warranty, we will provide a solution, which may include free repair, replacement, or other remedies.

• For warranty-covered shipments, all related shipping costs will be borne by us.

3. Contact Us

If you have any questions or need to submit a request, please contact us through any of the following methods:

• Customer Service Email: info@astridyn.com

• Customer Service Phone: +64 21 02698074

  (We will respond to your inquiry as soon as possible, typically within 24 hours.)