Return & Warranty Policy

At Astridyn, we aim to ensure your shopping experience is smooth and worry-free. Below is our clear return and warranty policy to protect your rights:

1. Return Policy

Eligibility & Timeframe

• You may initiate a return within 14 calendar days of receiving your order for:
  • Defective items (e.g., manufacturing flaws, functional issues)
  • Non-defective items (including lightly used products), as long as they are in a resalable condition (original packaging is recommended but not mandatory).

Return Process

1. Contact our support team with your order number and a brief description of your return reason (photos/videos of the item are helpful for faster processing).
2. Once approved, we will provide you with a return shipping address.
3. Ship the item back via a trackable carrier (you are responsible for return shipping costs).

Return Fees & Refund

• No restocking fee will be charged for returns.
• After we receive and inspect the returned item, we will process your refund within 3 business days (the refund will be issued to your original payment method).

2. 1-Year Warranty Policy

All products purchased from our store come with a 1-year warranty (valid from the date of delivery).

Warranty Coverage

This warranty applies to manufacturing defects or functional issues that occur under normal use (e.g., product malfunctions not caused by user error).

It does NOT cover:

• Damage from improper use, accidental drops, or unauthorized modifications
• Wear and tear from long-term use
• Items purchased from non-official channels

Warranty Process

1. Contact our support team with your order number, a detailed description of the issue, and photos/videos of the product problem.
2. Our team will verify if the issue is covered by the warranty.
3. For eligible claims: We will arrange for free repair, replacement, or other appropriate solutions (and cover the relevant shipping costs for warranty-related shipments).

If you have any questions about this policy, please reach out to our support team via the contact form or email — we’re here to help!