Shipping Policy

This policy applies to all orders placed through our official website (https://astridyn.com). It outlines our shipping services, timelines, and related terms for your reference.

1. Shipping Destinations & Origin

We provide shipping services to numerous countries and regions worldwide, including the United States, Canada, Australia, New Zealand, Singapore, and European countries.

• Please Note:​ We currently do not ship to Hawaii, Alaska, or Puerto Rico.

• Shipment Origin:​ Your order will primarily be shipped from our distribution center in China. The specific origin may vary depending on the product(s) purchased; please refer to the individual product details page for more information.

2. Order Processing Time

All orders will be processed within 1-2 business days​ (excluding weekends and public holidays) after confirmation. Once processed, we will arrange for dispatch immediately.

3. Shipping Methods & Estimated Delivery Timeline

• Estimated Delivery Time:​ After dispatch, the estimated delivery time is 5-10 business days. This is an estimate provided by our logistics partners and does not include order processing time or potential customs clearance delays at the destination.

• Important Note:​ “Business days” typically exclude weekends and public holidays in both the origin and destination countries. Actual delivery times may vary due to factors beyond our control, such as logistics peak seasons, weather conditions, customs inspections, or local postal service efficiency.

4. Shipping Fees

Shipping fees vary depending on the destination and the combination of items in your order. To get an accurate, real-time shipping quote, please add your desired items to the shopping cart and enter the complete shipping address on the checkout page to see the final calculated cost.

5. Shipment Tracking

Once your order is dispatched, you will receive a confirmation email containing a valid tracking number. You can use this number to check the real-time status of your package online. Please allow up to 24 hours for the tracking information to become active on the carrier’s website after dispatch.

6. Customs, Duties, and Import Taxes

For most international orders, we offer a Delivered Duty Paid (DDP)​ service:

• Included Costs:​ The price you pay at checkout usually includes estimated import duties, taxes, and customs clearance fees for shipping to your country/region.

• Our Responsibility:​ We will pay these fees directly to the relevant parties on your behalf. You typically will not be required to pay additional standard clearance charges upon delivery.

• Your Cooperation:​ To ensure smooth customs clearance, please provide accurate and complete recipient information (especially a valid contact phone number). You are responsible for confirming that the purchased items comply with the import regulations of the destination country.

• Special Circumstances:​ In rare cases where the actual import fees significantly exceed the estimate, we reserve the right to contact you to discuss a solution before proceeding with shipment.

7. Shipping Address & Order Modifications

Please ensure your shipping address is complete and accurate when placing your order. We are not liable for orders lost or delayed due to incorrect or incomplete address information. If you need to modify the shipping address, please contact our customer service team immediately, ensuring this is done before the order enters the dispatch process.

8. Lost, Stolen, or Damaged Packages

Astridyn is committed to ensuring your order arrives in good condition. If your package is lost in transit, appears stolen, or arrives damaged, please contact our customer service within 14 days​ of the estimated delivery date. We will work with the carrier to investigate and resolve the issue, which may include reshipment or issuing a refund. Providing clear photos of any damaged items or packaging is greatly appreciated and helps us process your case efficiently.

9. Policy Updates

We reserve the right to amend this Shipping Policy at any time due to changes in carrier services, costs, or international trade regulations. The most current version will always be posted on this page.

10. Contact Us

If you have any questions regarding this Shipping Policy or your order’s shipment, please contact us at:

Email:​ info@astridyn.com